1. Copyright and Industrial Property Protection Policy

1.1. Objective
The purpose of the present policy is to define the measures and procedures put in place by Prof et Cie to protect both copyright and industrial property relating to the creations available on our site. This policy aims to ensure that these intellectual assets are respected by all visitors, users, customers and partners of our online store.

1.2. Scope of application
This policy applies to all visitors, customers, users and partners of Prof et Cie who consult, purchase or use the products, content and creations offered on our website.

1.3. Definitions

1.3.1. Copyright: Legal rights held by the creators of educational content (texts, images, videos, teaching aids, etc.) available on our site. These rights protect the work from unauthorized reproduction, imitation, distribution or modification.

1.3.2. Industrial property: All rights relating to trademarks, designs, models and other original creations available on our online store. These rights include trademarks and designs, styles or models that distinguish our products on the market.

1.3.3. Brands: Distinctive signs used to identify and distinguish Prof et Cie’s products and services from those of other entities.

1.3.4. Designs: New and original appearances of educational products sold on our site, protected against unauthorized imitation or reproduction.

1.4. Protection of creations
Prof et Cie undertakes to protect all the creations available on its site, whether in terms of copyright or industrial property. Any unauthorized reproduction, imitation, distribution, modification or commercial use of these creations is strictly forbidden and may be subject to sanctions.

1.5. Use of content and products
Prof et Cie users are authorized to consult, purchase and use educational products for personal and educational purposes, in accordance with the site’s terms of use. Any use of content for commercial creative purposes or redistribution without the express authorization of Prof et Cie is prohibited and may result in legal action.

1.6. Monitoring and respect for rights
Prof et Cie will actively monitor the use of its products and content to ensure that copyright and industrial property rights are respected. In the event of infringement, the company will take all necessary measures, including legal action, to protect its rights.

1.7. Awareness-raising and information
Prof et Cie is committed to informing its customers and users of the importance of respecting copyright and industrial property. Information will be regularly disseminated on the site and in our communications to raise awareness of these issues.

1.8. Review and update
This policy will be regularly reviewed to ensure that it remains in line with changes in legislation and industry practice.

1.9. Non-respect of the policy
Any violation of this policy by a user may result in sanctions, such as suspension of access to the site, cancellation of orders, or legal proceedings. Prof et Cie reserves the right to take any action necessary to protect its rights.

1.10. Contact
For any questions relating to this policy, users are invited to contact our customer service department at info@profetcie.com .

By using our site and purchasing our products, you accept this policy of protection of copyright and industrial property. We thank you for your cooperation and your respect for the creations presented on our platform.

2. Unauthorized Downloads and Abuse Management Policy

2.1. Objective
The purpose of this policy is to define the measures and procedures implemented by Prof et Cie to prevent, detect and manage abuse, in particular unauthorized downloading of products due to system or technical faults. This policy is intended to ensure that the company’s digital products are used in accordance with the terms and conditions of sale, and to protect the rights of the company as well as those of content creators.

2.2. Scope of application
This policy applies to all users, visitors and customers of Prof et Cie who access, download or use the digital products offered on our website. It also covers partners and third parties who may be involved in accessing or managing the site’s technical systems.

2.3. Definitions

2.3.1. Abuse: Any use of the site or services offered that exceeds the conditions stipulated in the agreement contract or purchase terms, whether voluntary or involuntary on the part of the user. This includes, but is not limited to, inappropriate or unauthorized use of features, attempts to circumvent security protections, and any other form of exploitation that goes against the terms agreed upon for the use of services and products. The user is responsible for evaluating and using his or her own judgment in using the services. In case of doubt, he/she should contact customer service before proceeding.

2.3.2. Unauthorized downloading: The act of downloading a digital product without having paid for it in advance or without having received the appropriate authorization, usually due to a flaw or problem in the system.

2.3.3. System or technical failure: A technical problem or software error on the website that allows a user to download digital products without paying for them or complying with the terms of use.

2.4. Abuse prevention
Prof et Cie implements robust security measures to protect its site against system vulnerabilities and technical failures. This includes the use of firewalls, intrusion detection systems, regular software updates, and security audits to identify and correct potential vulnerabilities.

2.5. Detection of unauthorized downloads
Prof et Cie actively monitors site activity to detect any unauthorized download attempts. Logging and tracking systems are in place to identify anomalies, such as multiple or abnormal downloads of a product by a user.

2.6. Abuse management and incident response
In the event of detection of an unauthorized download or exploitation of a technical vulnerability, Prof et Cie will take the following measures:

2.6.1. User identification: Find and identify the user or IP address responsible for the unauthorized download.

2.6.2. Notification: Inform the user concerned of the problem and the corrective action required, including settlement of any payments due.

2.6.3. Account suspension: In the event of serious or recurring abuse, suspend or restrict the user’s access to our site and its services.

2.6.4. Correcting the flaw: Identify and correct the flaw or technical failure to prevent recurrence.

2.6.5. Legal action: If necessary, take legal action to recover losses and protect the company’s rights.

2.7. Obligations of users in the event of discovery of an anomaly
Users who detect any anomaly, system fault or technical failure on the Prof et Cie site are asked to inform the site managers immediately via info@profetcie.com . The use or exploitation of this flaw for personal or other purposes will be considered theft and may result in sanctions, including legal action. We rely on your integrity to report these problems and not to take advantage of them inappropriately.

2.8. Regularization of payments
Users who have downloaded products without payment due to a technical failure will be required to regularize their situation by paying the amount due for the products received. Prof et Cie will provide the means to facilitate this payment and avoid any legal proceedings. Prof et Cie reserves the right to propose other solutions depending on the situation.

2.9. Review and update
This policy will be reviewed regularly to ensure that it remains in line with technological developments and industry practices.

2.10. Corrective and preventive measures by Prof et Cie

2.10.1. Post-Incident Analysis: After each incident, an in-depth analysis is carried out to identify the underlying causes and determine any shortcomings in the systems or processes in place.

2.10.2. Immediate correction: Identified problems are corrected immediately to restore normal service operation and minimize the impact on users.

2.10.3. Software updates: Rapid application of patches and software updates to resolve discovered vulnerabilities and reinforce system security.

2.10.4. Protocol review: review and update protocols and procedures in line with lessons learned, to avoid the same problems recurring.

2.11. Non-compliance with policy

Any abuse on the part of a user, whether intentional or not, may result in sanctions such as suspension of access to the site, recovery of unpaid products, termination of subscriptions and possible legal action.

2.12. Contact

For questions or reports of abuse, unauthorized downloading, or technical malfunctions, users are invited to contact our customer service department at info@profetcie.com .

By using our site and accessing our products, you agree to this policy for managing abuse and unauthorized downloads. We thank you for your understanding and cooperation in maintaining a safe and fair environment for all.

3. Digital Document Modification Policy

3.1. Objective
The purpose of this policy is to protect the integrity and quality of the digital documents provided by Prof et Cie. It defines the rules concerning modifications to these documents, authorizing only those permitted for documents specifically indicated as “modifiable”.

3.2. Scope of application
This policy applies to all customers who purchase or access digital materials via Prof et Cie. It covers all types of digital educational resources and other educational content.

3.3. Modification forbidden

3.3.1. Non-modifiable documents: Digital documents supplied by Prof et Cie may not be modified, altered or adapted, unless otherwise indicated. Any modification, even minor, of these documents is strictly forbidden. This rule aims to preserve the pedagogical integrity and quality of the content.

3.3.2. Editable documents: Some digital documents are explicitly marked as “editable” on the product page or in the document description. For these documents, you are authorized to make modifications to adapt them to your specific needs. Permitted modifications must be limited to adjusting the elements provided for this purpose (e.g. filling in fields, customizing sections intended for editing).

3.4. Using Editable Documents

3.4.1. Limits on modifications : For editable documents, you may make only those changes that are intended and indicated. These changes must not alter the copyright, nor remove any credit, logo or recognition of Prof et Cie.

3.4.2. Redistribution of editable documents: Even if you have modified an editable digital document, you are not authorized to share, redistribute or sell it. The use of these documents must remain personal and linked to your direct educational practice.

3.5. Consequences of non-compliance

Any unauthorized modification of the digital documents, as well as any illegal redistribution, will be considered a copyright infringement and will result in sanctions. These sanctions may include suspension of your account, cancellation of access to purchased products, and legal action.

3.6. Reporting anomalies and abuse

If you discover an anomaly in a digital document or wish to report a situation concerning unauthorized modifications, please contact our customer service department via info@profetcie.com . We appreciate your cooperation in maintaining the quality and conformity of our educational resources.

3.7. Contact and support

If you have any questions about this policy or require assistance, please do not hesitate to contact our customer service department at info@profetcie.com . We’re here to help and address your concerns.

By using Prof et Cie’s digital documents, you agree to abide by this modification policy. We thank you for your understanding and commitment to preserving the quality of our educational resources.

4. Liability Policy – Boutique Numérique Prof et Cie

At Prof et Cie, we are committed to providing high-quality digital educational resources. However, by using our online store, users agree to the following terms and conditions regarding limitations of liability:

4.1. Internet limitations
Prof et Cie cannot be held responsible for the inherent limitations of the Internet network, particularly with regard to technical performance, service interruptions or response times for consulting, querying or transferring data.

4.2. Data security
All our digital products are carefully checked before being put online to guarantee their integrity and security. However, it is the customer’s responsibility to take the necessary measures to protect their data and computer equipment against viruses or other threats. Prof et Cie cannot be held responsible for any damage, loss of data or deterioration of equipment resulting from infection by a computer virus or any other security-related problem.

4.3. Compliance with the Programs of your Place of Origin
It is the customer’s responsibility to ensure that the digital educational resources purchased from Prof et Cie comply with the educational programs and requirements of the place where the customer teaches. Prof et Cie cannot be held responsible for the incompatibility or unsuitability of purchased documents with the customer’s local or national educational guidelines.

4.4. Download malfunctions
Prof et Cie cannot be held responsible for malfunctions occurring during the downloading of digital files for which it is not directly responsible. However, in the event of difficulties, we undertake to do our utmost to enable the customer to access the content purchased. Prof et Cie’s liability will be limited to the value of the digital files ordered and paid for which the customer was unable to access, provided that the customer can prove that all technical procedures and constraints were respected.

4.5. Malfunctions due to your organization’s security elements
Prof et Cie cannot be held responsible for malfunctions or access difficulties caused by security features of the customer’s organization, such as firewalls, antivirus software, or strict network security policies. The customer is responsible for ensuring that these elements do not interfere with the downloading and use of digital files purchased on our site.

4.6. Conditions of Access and Limitation of Liability – Prof et Cie

The Prof et Cie site is accessible 24 hours a day, 7 days a week, subject to temporary closures for maintenance, repairs, or in the event of force majeure, or any event beyond our control. Force majeure, defined in accordance with the jurisprudence of the competent courts, includes any unforeseeable, irresistible and external event totally beyond our control, including, but not limited to, regulations by state or supranational authorities, fire or a strike by a service provider.

The customer accepts the inherent limitations of the Internet and electronic means of communication, as stipulated in our general conditions of use. Consequently, Prof et Cie cannot be held responsible for any unavailability of the site or digital documents, nor for any connection difficulties or interruptions during the customer’s visit or when placing an order.

In the event of non-performance of a contract due to the unavailability of a product, a fortuitous event, force majeure, or disruptions or strikes of the means of communication or telecommunications, the responsibility of Prof et Cie will in any event be null and void.

Customers encountering problems accessing digital files after requesting our after-sales service and following all available instructions are invited to contact our support for resolution.

By using the services of the Prof et Cie online store, you accept this liability policy.

5. Sales Policy and Terms – Digital Products

5.1. Introduction

At Prof et Cie, we are committed to providing high quality digital educational materials. However, due to the nature of our digital products, we have established specific policies regarding refunds and returns.

5.2. Non-refundable nature of digital products

Digital products sold on our site are considered non-refundable. Once a digital product has been purchased and downloaded, it is considered to have been consumed, preventing any returns or refunds. This is because it is impossible to “return” a digital product in the same way as a physical product.

5.3. Transparency of non-refund policies

In accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), we are committed to being transparent and to fully informing our customers of the non-refundability of our digital products.

5.4. Clear communication of conditions

5.4.1. Visible Presentation: Non-refund conditions are clearly displayed in the shopping cart before finalizing the purchase. It is the customer’s responsibility to verify the terms and policies of the online store before completing the purchase.

5.4.2. Understandable language: We use simple, straightforward language to explain our non-refund policy, so that our customers fully understand the conditions.

5.5. Informed Consent

Acceptance of Terms: The act of concluding a purchase on our site indicates the customer’s acceptance of all the terms and conditions of the store, including the no-refund policy.

5.6. Policy Accessibility

5.6.1. Permanent documentation: Non-refund policies are available at all times on our site, particularly in the policies and terms and conditions or FAQ.

5.6.2. Archiving Conditions: We keep records of the conditions in force at the time of purchase, for reference in the event of a dispute.

5.7. Dispute Prevention

5.7.1. Customer support: Our customer service team is available to answer any questions or concerns you may have about our policies, both before and after purchase.

5.7.2. Dispute Resolution: In the event of a dispute, we are prepared to provide evidence that the terms and conditions have been correctly communicated and accepted.

5.8. Practical scenarios

5.8.1. Immaterial download: Once a customer has downloaded a digital product, the transaction is considered finalized, and no refunds are authorized.

5.8.2. Special Conditions: For certain digital products with temporary rights of use (e.g. subscriptions), we may offer exceptions or partial refunds depending on the situation.

5.9. Conclusion

By respecting these terms and conditions, we ensure that we meet legal requirements while maintaining a relationship of trust with our customers. Your satisfaction is our priority, and we’re here to support you every step of the way.

6. Buyer’s liability policy in the event of a dispute

6.1. Buyer’s responsibility for Content

The purchaser, by accepting the conditions of sale and use of the material supplied by Prof et Cie, declares that he/she has read the entire content of the material before using it in his/her professional or educational environment. Consequently, the purchaser accepts full responsibility for any lawsuits, claims or disputes that may arise in connection with the use of this material. By using the material, the purchaser acknowledges that he/she is aware of its contents and accepts them in their entirety. Furthermore, the purchaser is entirely responsible for the way in which he or she uses the material and for the application of the contents in his or her specific context.

6.2. Use of equipment and user feedback

All content provided by Prof et Cie aims to avoid any situation of discrimination, exclusion or prejudice. However, the purchaser acknowledges that the interpretation of this material by users may vary and that there may be reactions such as feelings of offence, discrimination, judgement or other similar situations. The purchaser undertakes to handle such situations in accordance with applicable ethical and legal standards, and assumes sole responsibility for any legal consequences or claims arising from such reactions. The purchaser is also responsible for the way in which the equipment is integrated and used in its environment, and must ensure that its use complies with the expectations and standards of its environment.

6.3. No liability for Prof et Cie

Prof et Cie declines all responsibility for any dispute or lawsuit arising from the use of the material once it has been applied by the purchaser. The material is supplied “as is” and Prof et Cie cannot be held responsible for unforeseen situations or interpretations that may lead to conflicts.

6.4. Dispute Management

In the event of any dispute or lawsuit arising from the use of the equipment, the purchaser agrees to indemnify and hold Prof et Cie harmless from any liability, including legal fees and other associated costs. The purchaser shall also cooperate fully in resolving any problems arising from the use of the material in accordance with the agreed terms.

7. Policy for International Buyers of Downloadable Digital Products

7.1. Liability for Foreign Payment Charges

When purchasing digital products downloadable via Prof et Cie, buyers located abroad should be aware that their bank or payment card issuer may apply foreign payment fees. These charges are the responsibility of the buyer and are not covered by Prof et Cie. It is the buyer’s responsibility to check with their bank or card issuer for any additional charges before proceeding with the purchase.

7.2. Compliance with laws and ethical standards

International buyers are responsible for ensuring that their use of digital products complies with the laws and ethical standards in force in their country or region. Prof et Cie cannot be held responsible for any infringements or non-conformities resulting from the application of these products in a context other than that for which they were initially designed.

7.3. Additional responsibilities for International Purchasing

7.3.1. Duties and Taxes: Digital products are generally not subject to customs duties or import taxes. However, if customs duties or taxes apply, the buyer is entirely responsible for them. Prof et Cie declines all responsibility for any fees or taxes that the buyer may be required to pay due to his or her place of residence.

7.3.2. Language and Support: The digital material supplied is available in the languages specified on the Prof et Cie website. Purchasers must ensure that the material is available in the language required for their use. Customer support is mainly available in French and English. The purchaser accepts that support in other languages may be limited.

7.3.3. Access and Download: Digital products are accessible immediately after purchase and must be downloaded within the allotted time. Prof et Cie cannot be held responsible for any problems related to downloading or accessing files if these are reported after a period of availability offered by Prof et Cie. This may cease after the 30-day notice period on the part of Prof et Cie in the event of cessation of activities.

7.3.4. Use and Liability: The purchaser is entirely responsible for the use of the digital products. Prof et Cie declines all responsibility for any disputes or claims arising from the use of the products in an international context, particularly with regard to their compliance with local requirements or specific educational programs.

7.3.5. Validity of Products: Prof et Cie does not guarantee that digital products will meet the specific requirements of each country. It is the responsibility of the purchaser to verify the compatibility of products with local requirements prior to purchase.

By making a purchase from Prof et Cie, the buyer accepts the above conditions and understands that he/she is responsible for all financial and legal obligations associated with the purchase and use of digital products in his/her country of residence.

8. Prof et Cie’s cancellation or termination policy

8.1. Cancellation

These Terms of Use are in effect for an indefinite period and may be terminated at any time by Prof et Cie, without cause, by e-mail or by communication on the Prof et Cie website.

Without prejudice to any other remedy, Prof et Cie reserves the right to issue a warning, to temporarily or permanently suspend a Member’s registration and account, to terminate the Member’s account, to cease providing its services to said Member and/or to terminate these Terms of Use, ipso jure, with immediate effect, in the following cases:

(i) In the event of a breach of all or part of these Terms of Use or the documents incorporated by reference herein (including in the cases referred to below);
(ii) If Prof et Cie is unable to verify or authenticate the information provided by the Member, and the Member does not respond to Prof et Cie’s requests for verification or authentication;
(iii) If the Member’s actions are likely to give rise to liability on the part of Prof et Cie, the Member or any other Member;
(iv) In the event of behaviour by the Member that is contrary to Prof et Cie’s service quality commitments, potentially harmful, prejudicial or unfair to Prof et Cie, iBiz Avenue or any Member;
(v) For any other just cause at the discretion of Prof et Cie.

In the event of termination resulting in automatic account closure, the Member’s account will be deactivated and the Member Area will become inaccessible and disappear from the Prof et Cie search engine on the effective date of termination. The customer remains bound by the terms and conditions of use accepted during purchase for any Prof et Cie product remaining in his possession.

8.2. End of Service

Prof et Cie also reserves the right to terminate its services by providing 30 days’ notice via a notice posted on the site. Upon expiration of this notice period, Prof et Cie will no longer be responsible for the provision of services or access to digital products already purchased and consumed. It is the customer’s responsibility to migrate digital products to another hosting source before the end of the notice period.

9. Policy Acceptance Procedures and Terms and Conditions

9.1. Buyer’s commitment

By using the Prof et Cie site, making a purchase or becoming a member, the buyer agrees to abide by all the terms and policies stated on our site. This acceptance is binding and constitutes a contractual agreement between the purchaser and Prof et Cie.

9.2. Buyer’s liability

It is the buyer’s responsibility to become familiar with the applicable standards, policies and terms and conditions before entering into any transaction. Information on our sales policies, terms of use and non-refund policy is available on our site at all times.

9.3. Site consultation

By using the Prof et Cie site, the buyer agrees to abide by the terms of sale and policies posted. The site may be updated from time to time, and it is the buyer’s responsibility to check the current terms and conditions before each purchase or use of the site.

9.4. Acceptance of Conditions

The act of making a purchase, registering as a member, or using our services implies that the buyer accepts the following conditions:

9.4.1. Compliance with Terms and Conditions: Buyer agrees to comply with all terms and conditions of the Store as set forth on the Site, including refund policies, access conditions and limitations of liability.

9.4.2. Knowledge of Standards: Buyer acknowledges having read and understood the policies and terms and conditions prior to completing the purchase. Any continued use of the site after the policies have been updated shall be deemed acceptance of such changes.

9.4.3. Contractual Obligations: The buyer accepts that the action of consulting the site, concluding a purchase or registering as a member confirms his commitment to respect all the terms and conditions in force on the site.

9.4.4 Payment methods and limitation of liability

Prof et Cie uses only secure and recognized payment services PayPal and Stripe for processing transactions carried out on its site. These service providers are responsible for managing payments and protecting users’ financial and personal data.

By making a payment on our site, the customer acknowledges and accepts that responsibility for securing transactions, storing payment information and preventing fraud rests entirely with the selected payment service provider.

Prof et Cie cannot be held responsible for any fraud, unauthorized access, loss of data or any other incident related to the processing of payments or the management of personal information by these third parties. In the event of any problem with a transaction, including fraud or misuse of data, the customer will  must contact the relevant payment service directly for any claim or recourse.

Prof et Cie recommends that its customers consult the terms of use and privacy policies of payment service providers before making a transaction.

9.5. Policy Updates

Prof et Cie reserves the right to modify the policies and terms at any time. Changes will be posted on the site, and it is the purchaser’s responsibility to regularly review updated policies. Continued use of the site after a policy change constitutes acceptance of the new terms.

9.6. Acceptance documentation

For reasons of transparency and compliance, the buyer’s acceptance of the policies may be retained. This acceptance is considered valid and binding as soon as the purchaser takes one of the following actions:

9.6.1. Placing an Order: Placing an order for digital products on our site constitutes acceptance of the terms and policies in effect. Confirmation of the order by the buyer is recorded electronically.

9.6.2. Issuance of an Invoice: Any invoice issued for a digital product purchase is also considered proof of acceptance of the conditions.

9.6.3. Opening a Member Space: The creation of a member account on our site also implies acceptance of the terms and policies. The opening of a member space is registered electronically.